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William Lutz's avatar

One of the hardest days as a supervisor was when one of my direct reports came to me in my office and shut the door. She had this look on her face of complete dread. I asked what was wrong and she immediately broke down. Her husband left her and her one year old son and she was just heartbroken, scared and confused. I let her just be and stayed and listened. Then I let her know that she was valuable member of our team; we would get her counseling and if needed, more hours, or less hours. We would do what we could. She stayed with us and that was quite a lesson I learned.

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